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Forrester: Intelligent T&E Management Drives the Future of Work

Forrester Consulting published a thought leadership paper commissioned by SAP Concur, based on a global survey of T&E software decision-makers in finance, travel, IT, or procurement. 76% of decision-makers rank increasing automation to improve efficiency and productivity as a high or critical priority, 78% prefer a single platform to manage T&E processes, and 64% report their companies are under pressure to manage costs. 77% believe travel is important or very important to managing customer relationships, and 67% cite its role in obtaining new customers. The report says integrated platforms outperform fragmented solutions on data visibility and system connectivity.

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Impact and considerations

The report quantifies demand for intelligent T&E platforms and the advantages of integrated solutions, providing data support for travel and expense technology investment.

Key points

  • 76% of decision-makers rank increasing automation to improve efficiency and productivity as a high or critical priority.
  • 78% prefer a single platform to manage T&E processes, and 64% report their companies are under pressure to manage costs.
  • 77% believe travel is important or very important to managing customer relationships, and 67% cite its role in obtaining new customers.
  • Respondents with fragmented systems are 1.5 times more likely than single-platform peers to struggle with visibility into data, processes, and systems.
  • Only 17% of fragmented-system respondents say their systems automatically alert to T&E policy changes, versus 64% of single-platform respondents.

Sources and time

Primary source
SAP Concur
Other sources
0
First source publication
12 May 2023, 18:49
Page published
14 Aug 2026, 08:24
Last updated
12 May 2023, 18:49
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