How Intelligent Travel and Expense Management Drives the Future of Work
A global survey by Forrester Consulting commissioned by SAP Concur reveals that intelligent travel and expense (T&E) solutions are critical for efficiency, cost control, and employee experience. Key findings: 76% of decision-makers prioritize increasing automation for efficiency, 78% prefer a single platform for T&E, and 64% face cost pressures. Integrated platforms outperform fragmented ones: 64% of single-platform users get automatic policy change alerts vs. 17% for fragmented; 60% easily connect to other systems vs. 25%. About a quarter of businesses are 'implementers', with nearly 70% reporting improved spend visibility.
Impact and considerations
This survey provides data to support T&E solution choices, emphasizing integration and intelligence for better spend visibility and decision-making.
Key points
- 76% of decision-makers say increasing automation is a high or critical priority.
- 78% prefer a single platform to manage T&E processes.
- 64% of single-platform users get automatic policy alerts vs. 17% for fragmented systems.
- Nearly 70% of 'implementers' report increased spend visibility.
Sources and time
- Primary source
- SAP Concur
- Other sources
- 0
- First source publication
- 12 May 2023, 18:49
- Page published
- 14 Aug 2026, 08:24
- Last updated
- 12 May 2023, 18:49
- Original links
- SAP Concur Blog：How Intelligent Travel and Expense Management Drives the Future of Work (opens in a new tab)Primary source · en · Published 12 May 2023, 18:49