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Concur Travel's Biggest Update in Years is About to Take Off

SAP Concur announced its biggest update to Concur Travel in years. The Q4 2023 release will introduce a new end-to-end booking experience for customers whose TMCs use the Sabre GDS from the US point of sale. Updates include improved content and images, time savings, sustainability options, search capabilities, and Concur Expense integration. Some features are not yet available and will auto-redirect or require opt-out.

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Impact and considerations

For businesses and TMCs using Concur Travel, this update will change the booking experience, affecting travel policies and processes, and requiring assessment of feature availability and opt-out options.

Key points

  • The Q4 2023 release will introduce a new end-to-end booking experience for customers whose TMCs use the Sabre GDS from the US point of sale.
  • No specific traveler access change is required; travelers will continue to use their same URLs, logins, passwords, and mobile app.
  • New features include improved content and images, time savings, sustainability options, search capabilities, and Concur Expense integration.
  • Some features are not yet available, such as multi-city trips, ground transportation, non-profiled bookings, and will auto-redirect to the existing experience.
  • Certain features like Southwest Direct Connect and Custom Trip Fields will automatically opt customers out of the new experience.

Sources and time

Primary source
SAP Concur
Other sources
0
First source publication
11 Sept 2023, 16:42
Page published
14 Aug 2026, 08:20
Last updated
11 Sept 2023, 16:42
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