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10 Tips for a Duty of Care Program That Supports All Employees

SAP Concur published 10 tips for building a future-proof duty of care program, covering establishing a crisis management team, leveraging AI for travel risk management, implementing an emergency contact system, updating safety policies, using risk intelligence to assess country-specific threats, deploying an employee tracking system, enabling two-way communication, integrating global medical support, fostering a culture of care, and refining crisis communication with automated alerts. It cites Wakefield's 2024 Global Business Travelers Report: 95% of business travelers are open to AI-enabled booking options, nine in ten would decline a trip for safety, social, or environmental concerns, and…

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Impact and considerations

Duty of care has evolved from a compliance requirement to a strategic necessity, involving AI risk monitoring, employee tracking, and crisis communication, directly affecting corporate travel safety management and employee trust.

Key points

  • SAP Concur offers 10 tips covering crisis management teams, AI risk management, emergency contacts, and safety policy updates.
  • It recommends partnering with a TMC using predictive analytics and automated alerts, with AI analyzing weather, political unrest, and health risks.
  • 95% of business travelers are open to using AI-enabled options for booking business travel.
  • Nine out of ten business travelers would decline a trip for safety, social, or environmental concerns or impact on work-life balance.
  • 38% of travel managers cite increased safety concerns amid geopolitical tensions as a top challenge for their role.
  • It recommends integrating global medical support services, including medical evacuations, telemedicine consultations, and emergency response coordination.

Sources and time

Primary source
SAP Concur
Other sources
0
First source publication
3 May 2023, 19:47
Page published
14 Aug 2026, 08:24
Last updated
3 May 2023, 19:47
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