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SAP Concur Unveils Generative AI Travel and Expense Features at Fusion 2024

SAP announced product and partnership milestones at SAP Concur Fusion 2024 in Las Vegas. SAP Concur, with more than 92 million end users, debuted generative AI capabilities: Concur Request provides intelligent cost estimates, ExpenseIt supports web receipt uploads with automatic expense creation and generative AI hotel folio itemization, and Concur Support adds natural-language search. Concur Travel adds direct hotel and rail integrations (American Express GBT, BCD, CWT RoomIt, FCTG, HRS), UK rail content, Microsoft Teams integration, and emissions viewing and sorting via Thrust Carbon. The new Concur Expense experience partners with Mastercard for automated expense creation.

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Impact and considerations

These features affect corporate travel booking, expense reporting and sustainability workflows, so travel and finance managers should assess their impact on content coverage, compliance and data integration.

Key points

  • SAP Concur has more than 92 million end users booking travel and/or processing expenses.
  • Concur Request uses generative AI to provide intelligent cost estimates for trip planning.
  • ExpenseIt supports web receipt uploads to automatically create expenses and uses generative AI to itemize hotel folios.
  • Concur Support adds generative AI natural-language search, providing answers without submitting a support ticket.
  • Concur Travel adds direct hotel and rail integrations with American Express GBT, BCD, CWT RoomIt, FCTG and HRS, and supports searching, booking and purchasing UK rail content.
  • Concur Travel allows sharing reservations to Microsoft Teams and viewing and sorting greenhouse gas emissions for flights, rail, car rental and hotels via Thrust Carbon integration.
  • The new Concur Expense experience partners with Mastercard to automatically create expense reports from transactions.

Sources and time

Primary source
SAP
Other sources
0
First source publication
20 Mar 2024, 05:00
Page published
12 Sept 2026, 00:34
Last updated
20 Mar 2024, 05:00
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