Hyatt CEO on Owner Value and Replacing Four Core Hotel Systems
Hyatt Chairman, President and CEO Mark Hoplamazian said at Skift Global Forum that Hyatt has been the largest owner of its own hotels for 67 of its 70 years, shaping a different set of decisions. He said Hyatt replaced four core systems at once — central reservations, property management, revenue management and point-of-sale — delivering 40% savings on the property management system, with Hyatt absorbing the entire cost and passing none to owners. He also said Hyatt's leisure mix rose from about 35% in 2017 to closer to 55% by 2025, driven in part by the $2.7 billion acquisition of Apple Leisure Group during COVID.
Impact and considerations
How hotel brands share costs with owners directly affects owners' return expectations and the pace of brand expansion; operating-cost reductions from system consolidation can also shift the terms of hotel management contract negotiations.
Key points
- Hoplamazian said Hyatt has been the largest owner of its own hotels for 67 of its 70 years, shaping a different set of decisions.
- Hyatt replaced four core systems at once — central reservations, property management, revenue management and point-of-sale — with 40% savings on the property management system.
- Hoplamazian said Hyatt absorbed the entire cost of the system replacement and did not send a bill to any owner.
- Hyatt's leisure mix rose from about 35% in 2017 to closer to 55% by 2025, driven in part by the $2.7 billion acquisition of Apple Leisure Group during COVID.
- Hoplamazian said he is building a personal AI that mimics his decision-making and plans to test it for six months before offering it to his team.
- He said the vast majority of travel decisions and travel advisors are women, and that over 60% of US wealth will be held by women by 2040 or 2050, yet women remain vastly underrepresented in travel leadership.
Sources and time
- Primary source
- Skift
- Other sources
- 0
- First source publication
- 26 Sept 2026, 02:25
- Page published
- 26 Sept 2026, 02:46
- Last updated
- 26 Sept 2026, 02:25
- Original links
- Skift Feed：How to Create Value for Owners and Guests (opens in a new tab)Primary source · en · Published 26 Sept 2026, 02:25