Hoteliers suggest using technology platforms to address temporary staffing during peak holiday season
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On October 29, 2026, Panther Software founder and CEO Ashling Coyle wrote in Hospitality Technology that the key for hotels responding to the fourth-quarter peak season is not how hard temporary staffing agencies work, but the technology platform behind them. She said platforms need to track compliance documents such as work eligibility and food safety certificates in real time, and understand hotel-industry-specific rules, to ensure temporary workers are truly "ready" rather than merely "available" before starting work. She suggested operators ask agencies before peak season: whether the system can block duplicate bookings or unsuitable candidates before scheduling, and how quickly it can find qualified replacements when there is a temporary shortage. This view is currently presented as a suggestion, with no subsequent progress on platform implementation or industry adoption.
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- Hospitality TechnologyWhy Surviving the Holiday Peak Season Isn't About More Temp Workers, but Better Technology
Ashling Coyle, founder and CEO of Panther Software, believes that the key for the hospitality industry to cope with the fourth-quarter peak season lies not in how hard temp worker agencies work, but in the technology platform behind them. The platform needs to track compliance documents such as work eligibility and food safety certificates in real time, and understand hospitality-specific rules, ensuring temp workers are truly "ready" rather than merely "available" before they start work. She advises operators to ask agencies before the peak season: whether the system can block double bookings or unsuitable candidates before scheduling, and how quickly it can find qualified replacements when there is a sudden staffing shortage.
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