Marriott and Allianz discuss hotel travel disruption response
先了解这件事
On November 13, 2026, Skift held a webinar inviting Matt Miller of Marriott International and Lindsay Tuhey of Allianz Partners to discuss how hotels can support guests throughout the entire journey and retain ownership of the customer relationship. The discussion covered how hotels can bridge the travel accountability gap, where loyalty investments should focus in 2027, and whether travel protection should be embedded into the hotel booking process. The partnership discussion remains at the public discussion stage, with no specific implementation plan or timeline disclosed.
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- Skift FeedSkift Webinar: How Hotels Can Turn Travel Disruption into Guest Loyalty
Skift hosts a webinar featuring Matt Miller of Marriott International and Lindsay Tuhey of Allianz Partners to discuss how hotels can support guests throughout the journey and retain ownership of the customer relationship. The discussion covers how hotels can bridge the travel accountability gap, where loyalty investment should focus in 2027, and whether travel protection should be embedded into the hotel booking flow.
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Not enough continuous observation data yet, so no trend is drawn for now.