WalkMe Improves SAP Concur Adoption and Compliance
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The WalkMe case demonstrates how digital adoption platforms can improve expense management compliance and efficiency through embedded guidance, reducing support burden, and offering lessons for optimizing T&E processes.
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- SAP Concur BlogWalkMe Improves SAP Concur Adoption and Compliance
SAP Concur customers use WalkMe, a digital adoption platform, to embed guidance directly into the Concur experience, providing real-time help when users make decisions. Customers report fewer support tickets and improved compliance; for example, one customer reduced out-of-system spend from 60% to 20%. WalkMe helps employees correct errors in the moment, reducing rejections and rework, while improving policy compliance and cost control. The platform is scalable without adding headcount and delivers fast time-to-value.