Fliggy Subsidises 12% of Domestic Flight Refund Fees for Top Members
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Refund and change fees have long been a consumer pain point and an airline challenge; a platform subsidising refunds could shift how OTAs compete on after-sales protection, and the pending CATA group standard could reshape refund rules and cost-sharing between platforms and airlines.
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- TravelDaily ChinaFliggy Subsidises 12% of Domestic Flight Refund Fees for Top Members
TravelDaily China reports Fliggy upgraded its domestic flight refund protection standard: for Fliggy F4, F5, F6 and all 88VIP members, refund fees on self-purchased domestic tickets booked via the Fliggy app or Taobao's Fliggy entry can get an 88% discount off the airline standard, i.e. Fliggy subsidises 12% of the fee. It applies to one-way direct, stopover, connecting and round-trip domestic itineraries, stacks with airline benefits, and gives five entitlements per person per calendar year deducted by flight segment. Public data shows Fliggy has over 500 million registered members and about 64 million 88VIP members. The China Air Transport Association says it is drafting a dedicated group…