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Reviewing Travel Policy Through Travelers' Eyes: SAP Concur Offers an Assessment Framework

1reports1reporting sources2022-06-29Update

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Traveler satisfaction is shaped by expectations for personalization, demand for experiences, and generational differences among employees, so assessing policy from the traveler's perspective helps travel managers build traveler-centric policies.

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6月29日
  1. SAP Concur Blog
    Reviewing Travel Policy Through Travelers' Eyes: SAP Concur Offers an Assessment Framework

    At its Fusion Exchange event in Houston, SAP Concur shared a framework for assessing travel and expense policy from the traveler's perspective, covering airfare booking rules, airport experience, lodging booking, expense process, booking process, meals and entertainment, bleisure and culture, and communication, using scores to identify positive and negative traveler experiences.