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Ctrip Corporate Travel Announces 'Four 9s' Service Assurance Metrics
1reports1reporting sources2025-12-03Update
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These quantified service metrics provide a reference for evaluating TMC operational reliability, and corporate travel managers can use them to compare suppliers' service assurance capabilities, though the data is self-reported by the vendor.
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12月3日
- Ctrip Corporate Travel Thinktank NewsCtrip Corporate Travel Announces 'Four 9s' Service Assurance Metrics
At the 2025 partner conference, Ctrip Corporate Travel announced service assurance metrics: 99.999% information accuracy, 99.993% vehicle safety rate, and 99.992% smooth travel rate. Its intelligent system intervened in 130,000 travel risks annually, and on-site teams at 24 domestic airports completed over 2,000 face-to-face services. Vehicle products support 3-second self-service claims via app, and customer service uses AI tools to provide solutions within 5 minutes.