Mews Survey: 89% of Travelers Prefer Invisible AI
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On October 8, 2026, Hospitality Technology reported that a Mews survey of 3,250 travelers across eight countries in Europe and the United States showed that 89% of respondents preferred a hybrid model in which AI handles repetitive tasks in the background or human-first service, with almost no one wanting an AI-led front desk experience. The survey also showed that 59% of respondents believed hotels using AI for back-office administrative work could allow staff to focus on direct service; 67% worried that employees would lose their jobs due to automation, and 51% opposed layoffs solely for the purpose of deploying AI.
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- Hospitality TechnologyMews Survey: 89% of Travelers Want 'Invisible AI' Working Behind the Scenes, Reject AI-Led Front Desk
A Mews survey of 3,250 travelers across eight European and American countries shows that 89% prefer a hybrid model where AI handles repetitive tasks in the background or human-first service, with almost no one wanting an AI-led front desk experience. 59% of respondents believe hotels should use AI for back-office administrative work, allowing staff to focus on direct service; 67% worry that employees will lose jobs due to automation, and 51% oppose layoffs solely for the purpose of deploying AI.
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