TrayAway Room Service Tray Wireless Tracking Device Expansion
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TrayAway launched a wireless tracking device for hotel room service tray retrieval; guests can call for retrieval with one touch, and the device notifies staff via hotel Wi-Fi, reducing tray stay time in corridors from several hours to a few minutes. The device was first deployed at the Fairmont hotel in Austin in 2018. According to a September 30, 2026 report, it has currently covered more than 300,000 rooms and is planned to expand to 1 million rooms in the next 18 months, with customers in more than 50 countries, using a subscription model costing several hundred dollars per month.
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- Hotel Dive FeedHow TrayAway's wireless tracking device solves the hotel room service tray retrieval problem
TrayAway uses a 2.5-inch square wireless tracking device that lets guests call for tray retrieval with one touch; the device notifies staff via the hotel's Wi-Fi, cutting tray dwell time in hallways from hours to minutes. The device was first deployed in 2018 at the Fairmont hotel in Austin, and has now covered more than 300,000 rooms, with plans to expand to 1 million rooms over the next 18 months, customers in more than 50 countries, and a subscription model costing several hundred dollars per month.
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