Digital Transformation in Public Sector Travel & Expense: A Guide to Change Management
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Public sector organizations face rigorous regulatory frameworks and budget constraints; T&E modernization can enhance compliance, reduce costs, and improve operational efficiency. The change management framework provides practical reference for public sector organizations planning T&E digital transformation.
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- SAP Concur BlogDigital Transformation in Public Sector Travel & Expense: A Guide to Change Management
A SAP Concur blog post explores digital transformation of travel and expense (T&E) management in the public sector. A GovTech study found that approximately 60% of employees identify legacy infrastructure and lack of automation as significant operational barriers. The article notes non-compliant expenses are estimated at roughly 29% of annual T&E spend, and modern T&E solutions can increase policy compliance rates by 32%. It provides a change management framework including impact assessment, strategic foundation, and leadership support, and cites success cases from Booz Allen Hamilton, the University of Alabama, Cardinal Health, and others.