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SAP Concur Survey: Current State of Expense Compliance and AI Adoption

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In September 2026, SAP Concur conducted a Peer Pulse survey to understand the current state of enterprises' expense compliance and AI adoption. The survey results, released on November 10, 2026, show that 85% of business respondents believe their expense compliance programs still have room for improvement; among respondents in regulated industries, this proportion was 79%. In travel and expense processes, more than one-third of businesses have already used some AI capabilities, while another 26% are evaluating use cases; the corresponding proportions in regulated industries were 30% and 26%, respectively. Both groups of respondents listed "automatically flagging suspicious or non-compliant expenses" as the bottleneck they most want AI to address.

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11月10日
  1. SAP Concur Blog
    SAP Concur Survey: Corporate Expense Compliance in the AI Era, What Customers Say

    The SAP Concur September 2026 Peer Pulse survey shows that 85% of business organization respondents believe their expense compliance programs still have room for improvement, versus 79% for regulated industries. More than one-third of business organizations already use some AI capabilities in their travel and expense processes, while another 26% are evaluating use cases; for regulated industries the figures are 30% and 26% respectively. Both groups of respondents ranked "automatically flagging suspicious or non-compliant expenses" as the bottleneck they most want AI to address.

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