Pepper Lunch self-order kiosks paired with concierge position raise average ticket
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On October 28, 2026, Hospitality Technology reported that Pepper Lunch former CEO Troy Hooper disclosed at the MURTEC Executive Summit that Pepper Lunch stores replaced cashiers with self-order kiosks and newly added a concierge position. In the first 60 days of the U.S. pilot, average ticket rose by $5.50 and average item price rose by $2.57. The report did not mention the number of pilot stores, specific locations, or statistical methodology.
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- Hospitality TechnologyHow Pepper Lunch Used Self-Ordering Kiosks Plus a Concierge Position to Achieve a $5.50 Increase in Average Ticket
At the MURTEC Executive Summit, former Pepper Lunch CEO Troy Hooper disclosed that after stores replaced cashiers with self-ordering kiosks and added a new concierge position, average ticket increased by $5.50 in the first 60 days of the U.S. pilot, and average item price rose by $2.57.