Beijing-Tianjin-Hebei Consumers Associations Report Airline Ticket Refund and Change Survey and Urge Rectification
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On November 6, 2026, the consumer associations of the three Beijing-Tianjin-Hebei regions organized a briefing on the results of a survey into airline ticket refunds and changes, notifying 10 airlines including Air China, China Southern Airlines and China Eastern Airlines, as well as 5 online ticketing platforms—Ctrip, Qunar, Fliggy, Tongcheng Travel and Tuniu—of the survey results and urging them to self-inspect and rectify. On November 12, the three consumers associations publicly announced the survey results and required the above 10 airlines and 5 platforms to provide feedback on their rectification by December 10. The current status of the matter is that the consumers associations have issued rectification requirements, and the companies concerned are still awaiting feedback by the deadline.
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- Pinchain TourismConsumer associations of Beijing, Tianjin and Hebei jointly report air ticket refund and change investigation results, require 10 airlines and 5 platforms to provide rectification feedback before December 10
The consumer associations of Beijing, Tianjin and Hebei held a briefing on November 6 on the results of an investigation into air ticket refunds and changes, urging 10 airlines including Air China, China Southern Airlines and China Eastern Airlines, as well as 5 online ticketing platforms — Ctrip, Qunar, Fliggy, Tongcheng Travel and Tuniu — to self-inspect and rectify, and to provide feedback on rectification before December 10.
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