Mews Cloud PMS Launches AI Guest Messaging and No-Code Automation
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On October 2, 2026, Hospitality Technology reported that cloud hotel platform Mews launched two native features, Guest Messaging and Automations, within its hotel operating system. Guest Messaging consolidates guest communications from SMS, WhatsApp, OTA channels, and the Mews Guest Portal into a single conversation thread linked to PMS reservations, and both features are natively embedded in the cloud PMS platform. The report currently covers only the feature launch and does not disclose specific customer numbers, pricing, or phased implementation arrangements.
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- Hospitality TechnologyMews embeds native AI guest messaging and no-code workflow automation into its cloud PMS platform
Cloud hospitality platform Mews has launched Guest Messaging and Automations as two native features in its hospitality operating system, consolidating guest communications from SMS, WhatsApp, OTA channels and the Mews Guest Portal into a single conversation thread linked to PMS reservations.
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