Urumqi Air apologizes after serving expired instant noodles on delayed flight
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On August 1, 2026, Lucky Air flight 8L9664 (Urumqi–Chengdu Tianfu) was delayed for a long time due to weather conditions. Urumqi Air, as the ground service agent, distributed expired instant noodles to passengers during delay support. On October 21, 2026, Urumqi Air publicly apologized for this, stating that all rectification measures had been implemented, the relevant processes had been closed loop, and responsible personnel had been penalized in accordance with regulations. Follow-up reports on the same day said Urumqi Air issued a handling announcement stating that it had fully completed source tracing verification, serious accountability and closed-loop rectification, and issued a 2,000 yuan cash reward to the first passenger who reported the problem, and also said it would introduce a regular passenger supervision reward mechanism.
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- TravelDaily ChinaUrumqi Air reports on distribution of expired instant noodles on delayed flight: serious accountability and rectification completed
Urumqi Air issued a handling notice regarding the distribution of expired meals while supporting a delayed flight on August 1, stating that it has fully completed traceability verification, serious accountability, and closed-loop rectification, and has given a 2,000 yuan cash reward to the first passenger who reported the issue. The company said it will introduce a regular passenger supervision reward mechanism.
- Pinchain TourismUrumqi Air apologizes for distributing expired instant noodles on delayed flight
Urumqi Air has publicly apologized for distributing expired instant noodles during delay support for Lucky Air flight 8L9664 (Urumqi–Chengdu Tianfu) on August 1, 2026. The flight was delayed for a long time due to weather, and Urumqi Air, as the ground service agent, distributed expired instant noodles to passengers. The company said all rectification measures have been implemented, the relevant processes have been closed out, and responsible personnel have been penalized in accordance with regulations.