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Inside Zaxbys Tech Stack Overhaul

1reports1reporting sources2026-08-20Update

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Demonstrates how a restaurant chain uses technology to improve operations, relevant for hotel and food service industries.

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8月20日

10:59
Hospitality Technology
Inside Zaxbys Tech Stack Overhaul
Zaxbys CTO Mike Nettles has been overhauling the tech stack since 2021, replacing all legacy systems in five years. The company has over 1,000 locations, with 70% of transactions at the drive-thru. Partnering with Hi Auto, they deployed voice AI, piloted at 25 stores, integrated with POS and kitchen display systems to improve operations.