GBTA and SAP Concur Research Reveals Business Travel Booking and Duty of Care Trends
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The research data reveals fragmented booking channels and duty-of-care gaps, offering direct reference value for travel managers to optimize booking tools, improve traveler visibility, and enhance emergency response capabilities.
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- SAP Concur BlogGBTA and SAP Concur Research Reveals Business Travel Booking and Duty of Care Trends
The latest European study by GBTA and SAP Concur reveals key findings on business traveler booking behavior, duty of care, and the role of technology. More than two-thirds of business travelers said they had used an OTA or booked directly with suppliers for airfares and hotel reservations; nearly half (47%) expect to use their online booking tool more often next year. On duty of care, less than half (47%) say their organization has a system to capture travel plans when booking directly with a supplier; 45% say the only way their organization knows where they traveled is through their expense claim. 82% think it's important for their organization to have visibility of their travel plans; 73%…