SAP Concur and Amex GBT Discuss T&E Interconnectivity and Organizational Memory
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On October 19, 2026, the SAP Concur blog published a post introducing a discussion between SAP Concur and Amex GBT on the next stage of travel and expense (T&E) management. The post cites the concept of "organizational memory" proposed by IDC, arguing that the next stage of enterprise T&E management is to move from automated transactions to letting AI continuously learn from interconnected travel, expense and TMC service data. An IDC survey shows that 66.1% of organizations have already used AI applications or automation, but only 25.9% can make real-time or near-real-time decisions, and 40.9% list data quality and readiness as the main obstacle to moving toward autonomous business.
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- SAP Concur BlogFrom Travel Transactions to Organizational Memory: SAP Concur and Amex GBT Discuss the Next Frontier of T&E
IDC proposes the concept of "organizational memory," arguing that the next stage of corporate travel and expense management is a shift from automating transactions to enabling AI to continuously learn from interconnected travel, expense, and TMC service data. An IDC survey shows that 66.1% of organizations have already adopted AI applications or automation, but only 25.9% can make real-time or near-real-time decisions, and 40.9% cite data quality and readiness as the main obstacle to moving toward autonomous business.