Delon Group Hotel AI Service Closed-Loop Practice
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On September 30, 2026, during a dialogue at the环球旅讯住宿业峰会, Delon Group CTO Meng Linghang introduced that Baida Shendeng has been launched in more than 100 hotels, with customer service AI coverage of about 97%, and six central customer service staff at headquarters handle requests transferred to humans. The system connects guest needs from identification, dispatch to result feedback into a closed loop, and has extended from service scheduling to revenue management and pricing decisions. Meng Linghang proposed three steps for implementation: first believe in AI, then force service process transformation, and finally let AI directly make business decisions.
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- TravelDaily China德胧孟令航谈酒店AI：把住客需求做成服务闭环
德胧集团 CTO 孟令航在环球旅讯住宿业峰会对谈中介绍，百达神灯已在一百多家酒店上线，客服 AI 覆盖率约 97%，由总部六名中央客服承接转人工需求。系统把住客需求从识别、派单到结果回流连成闭环，并已从服务调度延伸到收益管理与定价决策。他提出落地分三步：先相信 AI、再倒逼服务流程变革、最后让 AI 直接作出经营决策。
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