SAP Concur explains how agentic AI, powered by Joule, automates travel and expense tasks. AI agents assist with booking trips, planning off-site meetings, auto-creating expense reports, analyzing receipts, and checking compliance. The article highlights agentic AI's ability to initiate and orchestrate multi-step processes, reducing manual work, and discusses new approaches to measuring AI ROI.
Amadeus, supported by Microsoft, released a report on agentic AI in airlines, based on interviews with carriers including Azul, Icelandair, and Southwest. It identifies five key use cases: automated voice rebooking, agentic commerce, intelligent digital marketing, turnaround management, and personalized offers. The report recommends building strong data foundations, focusing on high-impact workflows, and ensuring governance. Microsoft predicts most airlines will move from exploration to deployment within 18 months.
Ardent Partners report highlights key AP trends for 2026, including agentic AI moving from pilot to core operations, global invoicing compliance becoming a real-time responsibility, AP data driving cash intelligence, tariff instability, data cleansing, and the death of paper checks. The AP role is shifting from basic invoice management to a strategic hub.