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#旅行者体验

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Jun 30Tue
  1. BCD Travel RSS

    ProcureCon Travel 2026: Key Trends Reshaping Managed Travel Programs

    Chad Lemon, Director of Product Marketing at BCD Travel, reflects on ProcureCon Travel 2026, noting that high-performing travel programs are being rethought from the ground up rather than incrementally improved. Key themes include integrating policy with traveler experience, building trust in AI, managing multi-source NDC distribution, rising hotel costs, and the importance of open ecosystems. Leading programs connect data, policy, and behavior, offer choice within guardrails, and shift from lowest logical fare to overall value.

Dec 1Mon
  1. SAP Concur Blog

    How Traveler-Centric Design Is Reshaping Business Travel

    On the SAP Concur Conversations podcast, Chloe Carver, Head of Corporate Travel Consulting at Acquis Consulting Group, shared how to build a traveler-centric travel program. She recommends policies that guide behavior rather than control it, treating implementation as a key transformation opportunity, and prioritizing traveler experience as the foundation of compliance. Host Jeanne Dion emphasized that organizations should not undermine their values through over-regulation.

Jun 20Tue
  1. SAP Concur Blog

    Traveler Personas and Experience: The Next Big Thing in Business Travel

    In the SAP Concur Conversations podcast, Hansini Sharma, who leads the Travel Practice at Acquis Consulting Group, discusses the importance of traveler personas and traveler experience in business travel. She identifies three traveler personas: the new entrant, the space cadet, and the 'pirate.' She recommends travel managers improve compliance by offering more options and some wiggle room, and use online booking tools and non-invasive data collection to understand traveler preferences. She also notes the travel experience has become an important factor in talent retention.

Jan 19Thu
  1. SAP Concur Blog

    Taking the Wheel with Travel

    A SAP Concur blog post notes that travel programs have been turbulent in recent years, with leadership demanding visibility into travel program ROI while travelers demand safer, smoother experiences. It poses key questions: Do travel program goals align with organizational goals? Are processes flexible enough to adapt to market changes? Is there a backup for TMC labor shortages? Where does traveler experience rank? The article references an eBook, 'Guiding Travel through Uncharted Territory: 6 Tactics for Personal and Program Growth,' for answers and tactics.

Jun 29Wed
  1. SAP Concur Blog

    Traveler Experience in a Global Travel Program: Technology and Safety

    A guest post on the SAP Concur blog by World Travel Inc. discusses traveler experience in global travel programs. It cites a 2019 whitepaper by SAP Concur and Wakefield Research, noting that better travel solutions lead to happier and more dedicated employees. Safety is the top priority for business travelers worldwide, so World Travel is investing in the WorldWatch platform for real-time event monitoring and traveler location. Additionally, single integrated tools and region-specific content help meet market needs.