Restaurant Operators Know Where AI Belongs. Why Aren't Brands Listening?

A Harri survey of over 600 hospitality professionals found that nearly 40% of operators see scheduling and labor optimization as AI's biggest opportunity, while about one in five see no use for AI. Operators want AI embedded in existing workflows, not standalone dashboards. Over 90% prefer AI built into existing tools or as proactive background alerts. AI should handle logistics, not personnel decisions.