How Traveler-Centric Design Is Reshaping Business Travel

On the SAP Concur Conversations podcast, Chloe Carver, Head of Corporate Travel Consulting at Acquis Consulting Group, shared how to build a traveler-centric travel program. She recommends policies that guide behavior rather than control it, treating implementation as a key transformation opportunity, and prioritizing traveler experience as the foundation of compliance. Host Jeanne Dion emphasized that organizations should not undermine their values through over-regulation.