Lufthansa Group and Amadeus Partner on Retail Transformation

Lufthansa Group selected Amadeus as a key technology provider, with nine group airlines planning to adopt Amadeus Nevio's AI-native modular solutions for personalized retailing, Order, and Delivery Management. The approach aims to enable a single Order view and improved servicing throughout the journey. Lufthansa Group is expected to become the first airline group to adopt Amadeus Delivery Management, which includes capabilities such as a digital Journey Pass and fulfilment tracking.