A Hyatt Regency Kiosk Win Proves Hoteliers Are Targeting the Wrong Tech Bottlenecks

Hyatt Regency Savannah deployed self-service F&B kiosks integrated with front desk and POS systems, moving snack and beverage transactions out of the front-desk queue. In May-June 2026, 72% of marketplace orders went through kiosks, driving a 22% increase in total orders and a 24% jump in retail revenue.