Disconnected Payment Systems Cost Hotels Millions in Ancillary Revenue, Journey Data Finds

Journey's white paper, analyzing over one million transactions across 750+ properties, reveals legacy payment stacks stifle high-margin ancillary revenue. One-click checkout via Stripe Link boosts average basket size by 53%, Apple Pay usage rose from 22% to 35%. Only 28% of operators can easily support non-room offerings, and 74% of executives spend excessive time on manual reconciliation.