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Sep 15Tue
  1. Hospitality Technology

    Journey Launches Experience Management System to Replace Legacy Spa Tech Debt

    Hospitality software provider Journey announced the wider release of its Experience Management System (EMS), a cloud-native spa, wellness, and activity management platform positioned as a modern replacement for legacy on-premise systems such as CORE by Premier Software. EMS offers hotels running Premier Software a cloud upgrade path and provides bi-directional integrations with major PMS platforms including Oracle Opera, Mews, and Guestline, syncing guest profiles, room charges, and central reporting in real time. It also features a centralized live scheduling engine for staff schedules, treatment rooms, equipment, and facility capacity, and integrates with Journey's direct booking engine a…

Sep 2Wed
  1. Hospitality Technology

    Disconnected Payment Systems Cost Hotels Millions in Ancillary Revenue, Journey Data Finds

    Journey's white paper, analyzing over one million transactions across 750+ properties, reveals legacy payment stacks stifle high-margin ancillary revenue. One-click checkout via Stripe Link boosts average basket size by 53%, Apple Pay usage rose from 22% to 35%. Only 28% of operators can easily support non-room offerings, and 74% of executives spend excessive time on manual reconciliation.

Aug 24Mon
  1. Hotel Dive Feed

    Hotels Optimize Post-Booking Experience to Capture High-Intent Moments

    Hotels have mastered booking conversion, but the post-booking confirmation experience is often under-optimized. The article argues that post-booking is a key moment to understand traveler needs, using booking data to offer relevant recommendations like transportation, dining, experiences. However, too many offers can backfire; relevance and timing must be tested. Measuring incrementality requires experiments and control groups. Hotels should apply ecommerce discipline to the post-booking journey, making better decisions about what deserves attention.

May 13Wed
  1. PhocusWire All News

    Airline retailing realities in 2026: challenges and progress

    A PhocusWire article based on a white paper by LeapShift and Airline Information examines the state of airline retailing in 2026. Airlines face rising fuel costs and are increasing ancillary fees like baggage fees. However, legacy infrastructure, fragmented systems, and reliance on tech vendors hinder retail transformation. The survey shows about 30% of airlines rate modern airline retailing initiatives as good, while over 40% say they need improvement. For NDC, nearly 40% rate it good, over 44% say needs improvement. About 70% do not use an order management system.

Feb 4Wed