SAP Concur Podcast with EY: Taking Experience Data Seriously Amidst the Great Reset

In this SAP Concur podcast, Andrew Walker and EY consultant Crystal Schoenhals discuss the importance of employee experience data. They emphasize that companies should continuously collect feedback, not just annual surveys, and use it to drive policy changes. Employees expect to see action taken on their input; otherwise, they may leave. The conversation highlights the need for iterative, operationalized experience management.