Smith & Nephew Frees 20,000 Productivity Hours with AI and Concur Detect

Global medical devices company Smith & Nephew shifted from an overly compliance-driven approach to an employee-centric focus after management changes, scaling operations across 44 countries. Using focus groups and surveys, it applied AI and Concur Detect to streamline travel and expense processes and ensure compliance, returning over 20,000 productivity hours to employees, with managers no longer approving expenses individually.