How Smith & Nephew Eliminated Manager Expense Approval

A SAP Concur blog post describes how global medical devices company Smith & Nephew eliminated manager expense approval. Travel and expense lead Jorge Monge says the biggest challenge was assuring managers that expenses are properly controlled and compliant. After adopting artificial intelligence technologies, the company not only completely removed the manager approval step but also increased expense reporting accuracy. Monge says Concur Detect enabled the change and positioned the company as a benchmark internally and externally. The company took a top-down approach, securing buy-in from compliance, legal, and communications stakeholders, and emphasized efficiency and compliance benefits.…