At Phocuswright Europe 2026, TravlrID, TrustYou, and The Hotels Network presented AI case studies. TrustYou built a memory layer from 1.6 million properties and 250 million reviews; TravlrID worked with Scania to automate traveler profiles; Lighthouse unveiled Ernest. Challenges include cost, trust, and API bottlenecks.
SAP Concur's blog shares the case study of Weatherford's global travel and expense management transformation. Weatherford, an oil and gas technology supplier with operations in 75 countries and 18,000 employees, adopted SAP Concur solutions to consolidate tools, update processes, and automate expense management, achieving significant results: 47% increase in workforce efficiency, 90% fewer expense report rejections, 26% reduction in T&E operations costs with over $5 million in savings, 770% leap in corporate card rebates, and 100% T&E card adoption.
SAP Concur published a case study on how investment advisory firm Mairs & Power automated its accounts payable processes by implementing Concur Invoice. The firm, with over $9.5 billion in managed assets, previously had its finance team bogged down by administrative tasks. After implementing Concur Invoice, Accountant and Financial Analyst Luke Odegaard gained an entire day every week back to focus on strategic growth. The company also gained better visibility into invoicing and expenses to support business decisions.
A SAP Concur podcast features Jorge Monge, T&E lead at Smith & Nephew, discussing the company's implementation of a Global Business Services (GBS) program across more than 40 countries using SAP Concur solutions to centralize and standardize processes. 80% of Smith & Nephew's volume comes from the U.S., and the GBS center is in Costa Rica. Monge emphasizes cultural factors and compliance challenges, requiring partnerships with the chief compliance officer, legal, and audit. The company deployed Concur Detect AI auditing tool, identifying anomalies no human could. The project returned over 20K productivity hours, benefiting over 9,000 employees globally, and won the GBS Giants Award in all c…
A SAP Concur blog post describes how global medical devices company Smith & Nephew eliminated manager expense approval. Travel and expense lead Jorge Monge says the biggest challenge was assuring managers that expenses are properly controlled and compliant. After adopting artificial intelligence technologies, the company not only completely removed the manager approval step but also increased expense reporting accuracy. Monge says Concur Detect enabled the change and positioned the company as a benchmark internally and externally. The company took a top-down approach, securing buy-in from compliance, legal, and communications stakeholders, and emphasized efficiency and compliance benefits.…
A SAP Concur blog post reviews how companies adapted travel and expense management during the first two years of the pandemic. Serco used Concur Travel reports to quickly locate employees and facilitate safe returns; Penn State managed unused airfare through an online booking tool; CAF America allocated $1,500 per employee for home office equipment, with 80% submitting reimbursements totaling over $42,000 in under two weeks; The Tech Interactive adopted cloud solutions for electronic invoicing and mobile expense reporting.