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#全球商业服务

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Jun 29Wed
  1. SAP Concur Blog

    Smith & Nephew Implements Global T&E Program Across 40+ Countries with SAP Concur

    A SAP Concur podcast features Jorge Monge, T&E lead at Smith & Nephew, discussing the company's implementation of a Global Business Services (GBS) program across more than 40 countries using SAP Concur solutions to centralize and standardize processes. 80% of Smith & Nephew's volume comes from the U.S., and the GBS center is in Costa Rica. Monge emphasizes cultural factors and compliance challenges, requiring partnerships with the chief compliance officer, legal, and audit. The company deployed Concur Detect AI auditing tool, identifying anomalies no human could. The project returned over 20K productivity hours, benefiting over 9,000 employees globally, and won the GBS Giants Award in all c…

  2. SAP Concur Blog

    Smith & Nephew Drives Global Compliance and T&E Transformation by Prioritizing Employee Satisfaction

    A SAP Concur blog post shares the travel and expense transformation case of medical device company Smith & Nephew. The company established a Global Business Services (GBS) centralized operations model to achieve compliance and globalization across more than 40 countries. Key learnings include not assuming customer needs, maintaining a consistent feedback loop, prioritizing employee satisfaction as a CEO-sponsored initiative, and early adoption of AI technology (such as Concur Detect) for seamless auditing. The post also discusses more human, flexible trends in post-pandemic travel recovery.