Smith & Nephew Drives Global Compliance and T&E Transformation by Prioritizing Employee Satisfaction

A SAP Concur blog post shares the travel and expense transformation case of medical device company Smith & Nephew. The company established a Global Business Services (GBS) centralized operations model to achieve compliance and globalization across more than 40 countries. Key learnings include not assuming customer needs, maintaining a consistent feedback loop, prioritizing employee satisfaction as a CEO-sponsored initiative, and early adoption of AI technology (such as Concur Detect) for seamless auditing. The post also discusses more human, flexible trends in post-pandemic travel recovery.