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Marriott Appoints Chris Buckner as SVP of Loyalty

Marriott International has appointed Chris Buckner as its new SVP of Loyalty, announced by Marriott EVP and chief customer officer Peggy Roe on LinkedIn. Buckner most recently served as EVP of product, loyalty and design at The Points Guy, and previously held loyalty-focused roles at PayPal and JetBlue. The appointment comes as Marriott increasingly positions its Bonvoy loyalty program within corporate travel programs, including Bonvoy-powered Business Access for small and midsized enterprises and a recently announced central reservation system integration with Spotnana that lets managed business travelers link their Bonvoy loyalty profiles to their Spotnana profiles.

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Impact and considerations

A change in loyalty leadership may shape how Marriott Bonvoy serves corporate travel programs, notably the SME-focused Business Access offering and the Spotnana profile-linking integration, which affect corporate travel procurement and traveler experience.

Key points

  • Marriott International appointed Chris Buckner as SVP of Loyalty, announced by Marriott EVP and chief customer officer Peggy Roe on LinkedIn.
  • Buckner most recently served as EVP of product, loyalty and design at The Points Guy and previously held loyalty-focused roles at PayPal and JetBlue.
  • Roe said Buckner's background in airlines, loyalty and customer experience will help continue evolving Marriott Bonvoy.
  • The appointment comes as Marriott positions Bonvoy more deeply within corporate travel programs, including Bonvoy-powered Business Access for small and midsized enterprises.
  • Marriott recently announced a central reservation system integration with Spotnana allowing managed business travelers to link Bonvoy loyalty profiles to Spotnana profiles.

Sources and time

Primary source
Business Travel News
Other sources
0
First source publication
18 Sept 2026, 12:00
Page published
19 Sept 2026, 00:48
Last updated
18 Sept 2026, 12:00
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