Delta Details Initial NDC Capabilities and Agency Enhancements

Key points

• Delta's NDC solution remains on track to launch by the end of the year, with the initial release focused on core capabilities needed to support U.S. point-of-sale activation.
• At launch, agencies will be able to shop flights, access private fares, use ARC settlement, receive order change notifications, process voluntary changes on wholly unused tickets and apply corporate priority benefits.
• A Delta slide also listed the ability to cancel unticketed and ticketed orders and to select free seats.
• The Q1 2027 roadmap includes international travel documents, changes to bookings involving private fares and UATP payments.
• Q2 plans include an unused-ticket solution, paid seats, enhanced bag allowances and the ability to add SkyMiles for Business identifiers to NDC orders.
• Q3 goals include post-purchase upgrades, adding international points of sale and modifying passenger information without affecting price or ticketing status.
• An enhanced Delta Business site with agency-specific features is planned for 2027, with no more specific timeline; features cover user, permission and agency-structure management plus self-service capabilities.
• Delta also introduced GSS Proactive Servicing, offering real-time customer monitoring, operational visibility, faster routing to specialized support and a weekly Monday operational forecast communication.