CATA Aviation Service Sub-Forum Focuses on AI-Enabled Passenger Travel
On the afternoon of September 18, the Aviation Service Sub-Forum of the 4th CATA Aviation Conference was held at the China National Convention Center Phase II in Beijing under the theme 'Smart Future, Better Travel — AI Empowering New Warmth in Civil Aviation Services,' with over 200 industry representatives attending. The forum released the group standard 'Civil Aviation Information System Development and Delivery Grading Part 1: Technical Requirements,' establishing lifecycle grading specifications for the first time. CATA Secretary-General Pan Yixin noted challenges in enterprise intelligent transformation including input-output balance, business fit, uneven talent resources and duplicat…
Impact and considerations
The forum released a group standard for civil aviation information system development and delivery grading, and clarified the policy direction of AI-enabled service quality improvement, offering reference for airlines and airports on service digitalization investment, standards compliance and vendor selection.
Key points
- The forum was held on the afternoon of September 18 at the China National Convention Center Phase II in Beijing under the theme 'Smart Future, Better Travel — AI Empowering New Warmth in Civil Aviation Services,' with over 200 industry representatives attending.
- The forum released the group standard 'Civil Aviation Information System Development and Delivery Grading Part 1: Technical Requirements,' establishing lifecycle grading specifications for the first time.
- CATA Secretary-General Pan Yixin said enterprise intelligent transformation faces challenges including input-output balance, business fit, uneven talent resources and duplicated development; CATA will promote experience sharing and reduce trial-and-error costs for smaller players.
- Wang Weijun, Deputy Director-General of the CAAC Transport Department, called for improving systems, optimizing processes, using AI to enhance service quality and efficiency, and strengthening industry self-discipline.
- Air China, China Eastern and China Southern shared AI practices in flight safety, flight operations support, digital terminals, digital cabins and end-to-end travel services.
Sources and time
- Primary source
- 中国航空运输协会
- Other sources
- 0
- First source publication
- 20 Sept 2026, 08:00
- Page published
- 22 Sept 2026, 18:06
- Last updated
- 20 Sept 2026, 08:00
- Original links
- CATA：AI赋能民航旅客美好出行 第四届中国航协（CATA）航空大会航空服务分论坛在京举行 (opens in a new tab)Primary source · zh · Published 20 Sept 2026, 08:00