Conferma Launches Industry’s First Virtual Card Performance Index for Hotels
Conferma has launched the Virtual Card Performance Index (VPI) and its first global benchmark report, establishing the industry's first objective scoring system to measure how reliably hotels process Virtual Credit Card (VCC) transactions based on actual transaction data. Scores range from 1 to 10, based on payment delivery performance and payment completion consistency. Major TMCs including BCD Travel, Clarity, and CTM have adopted the VPI, embedding scores into corporate sourcing and booking workflows. The index addresses the 'acceptance vs. execution' gap, reducing front-desk processing failures.
Impact and considerations
VPI turns virtual card processing reliability into a commercial lever, impacting hotel RFP performance and corporate booking volume; hotels need to optimize payment processes.
Key points
- Conferma launches VPI, scoring based on actual transaction data
- Scores range from 1 to 10, based on payment delivery performance and payment completion consistency
- Major TMCs including BCD Travel, Clarity, and CTM have adopted VPI
- Addresses the 'acceptance vs. execution' gap
- Hotels need to audit payment gateways and PMS integrations to ensure smooth virtual card data flow
Sources and time
- Primary source
- Hospitality Technology
- Other sources
- 0
- First source publication
- 4 Aug 2026, 04:46
- Page published
- 12 Aug 2026, 14:17
- Last updated
- 4 Aug 2026, 04:46
- Original links
- Hospitality Technology：Conferma Launches Industry’s First Virtual Card Performance Index for Hotels (opens in a new tab)Primary source · en · Published 4 Aug 2026, 04:46