eDreams Introduces AI Trip Planner and ChatGPT App
eDreams ODIGEO announced AI updates including a proprietary AI trip planner and a ChatGPT app. The planner, integrated into mobile apps, uses natural language in English to generate day-by-day itineraries and allows booking directly. The ChatGPT app enables conversational flight search, redirecting users to eDreams for purchase. Additionally, the company scaled its agentic voice AI to handle 90% of inquiries in five languages, reducing transfers by 33% and improving resolution velocity by 15%.
Impact and considerations
eDreams' AI initiatives reflect OTA competition in AI, enhancing user experience through conversational search and trip planning, potentially altering booking behavior.
Key points
- eDreams launches AI trip planner with English natural language for day-by-day itineraries.
- ChatGPT app enables conversational flight search, redirecting to eDreams for purchase.
- Agentic voice AI now handles 90% of inquiries in five languages, reducing transfers by 33% and improving resolution velocity by 15%.
Sources and time
- Primary source
- PhocusWire / Phocuswright
- Other sources
- 0
- First source publication
- 23 Apr 2026, 07:45
- Page published
- 13 Aug 2026, 08:19
- Last updated
- 23 Apr 2026, 07:45
- Original links
- PhocusWire All News：EDreams introduces AI planner, ChatGPT app | PhocusWire (opens in a new tab)Primary source · en · Published 23 Apr 2026, 07:45