China's Ministry of Culture and Tourism: Tourism Complaints Down 39.24% This Year
At a September 24 State Council Information Office briefing, Man Hongwei, Director of the Resource Development Department of China's Ministry of Culture and Tourism, outlined three priorities for tourism during the 15th Five-Year Plan: strengthening tourism's livelihood benefits, refining services, and enhancing safety. Measures include encouraging scenic-area combo tickets, cultural tourism annual cards and dedicated consumption vouchers, optimizing reservations and opening hours at popular sites, improving service quality evaluation, and coordinating with relevant departments on tourism safety oversight. Nationwide tourism complaints fell 39.24% year on year this year.
Impact and considerations
The decline in complaints and the improved service quality evaluation system reflect better regulation and consumer environment in China's tourism market, relevant to travel companies serving Chinese travelers.
Key points
- A State Council Information Office briefing on September 24 addressed high-quality cultural and tourism development during the 15th Five-Year Plan.
- Man Hongwei, Director of the Resource Development Department, said the ministry will focus on three areas.
- First, strengthening tourism's livelihood benefits by encouraging scenic-area combo tickets, cultural tourism annual cards and dedicated consumption vouchers.
- Second, refining services by supporting popular scenic areas and cultural venues to adjust opening hours and optimize reservation methods.
- Third, enhancing safety by coordinating with relevant departments on regular risk inspections and governance.
- Nationwide tourism complaints fell 39.24% year on year this year.
Sources and time
- Primary source
- 品橙旅游
- Other sources
- 0
- First source publication
- 28 Sept 2026, 08:00
- Page published
- 28 Sept 2026, 18:00
- Last updated
- 28 Sept 2026, 08:00
- Original links
- Pinchain Tourism：文化和旅游部:今年旅游投诉量同比下降39.24% – 品橙旅游 (opens in a new tab)Primary source · zh · Published 28 Sept 2026, 08:00