Disabled Passengers Report Difficulty Buying Accessible Seats; 12306 Cites Limited Quota
A passenger with a level-2 physical disability reported buying a dedicated accessible rail seat only once or twice in about ten trips a year, describing the experience as opening a blind box. Reporters found this is not an isolated case; when accessible seats are unavailable, passengers resort to paying extra, negotiating seat swaps on board or sitting in the aisle. 12306 customer service said each train reserves a few accessible seats, sold preferentially to level-1 and level-2 disabled passengers with linked disability certificates, from presale until 24 hours before departure, with unsold seats released to the public pool within the day before departure. Industry insiders suggest stronge…
Impact and considerations
Accessible rail travel is an important part of business travel and public services; the allocation of accessible seat quotas and transparency of booking rules directly affect travel certainty for disabled passengers and corporate travel inclusivity.
Key points
- Feng, a passenger with a level-2 physical disability, said he can buy a dedicated accessible seat only once or twice in about ten trips a year.
- Reporters found the blind-box booking experience is not isolated; when accessible seats are unavailable, passengers pay extra, negotiate swaps on board or sit in the aisle.
- 12306 customer service said each train reserves a few accessible seats, sold preferentially to level-1 and level-2 disabled passengers with linked disability certificates.
- Accessible seat quotas are allocated preferentially from presale until 24 hours before departure, and unsold seats are released to the public pool within the day before departure.
- Industry insiders suggest stronger rule publicity, dynamic quota adjustment and broader accessibility facilities.
Sources and time
- Primary source
- 品橙旅游
- Other sources
- 0
- First source publication
- 18 Sept 2026, 08:00
- Page published
- 20 Sept 2026, 12:03
- Last updated
- 18 Sept 2026, 08:00
- Original links
- Pinchain Tourism：残疾乘客吐槽残疾人专座购买困难 12306回应 – 品橙旅游 (opens in a new tab)Primary source · zh · Published 18 Sept 2026, 08:00