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NDCKenya / Africa

Kenya Airways Partners with Sabre to Upgrade to Modern Retailing Platform

Kenya Airways has selected Sabre to implement a new retailing platform that will become the operational and commercial backbone of its business, supporting reservations, ticketing, inventory management and airport check-in, replacing a system that has served the airline for more than two decades. Built on Sabre Mosaic, the platform advances the carrier toward personalised, offer-and-order-based retailing, and Kenya Airways will adopt Sabre Mosaic Offer Optimisation for continuous learning and dynamic pricing. The move aligns the airline with industry standards including IATA's New Distribution Capability (NDC), with modernisation to proceed in stages.

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Impact and considerations

Replacing core systems and aligning with NDC will change how Kenya Airways prices, distributes and services bookings, affecting corporate travel sourcing, agency connectivity and rebooking experiences.

Key points

  • Kenya Airways selected Sabre to implement a new retailing platform, replacing a system that served it for more than two decades.
  • The platform will support reservations, ticketing, inventory management and airport check-in, becoming the operational and commercial backbone.
  • Built on Sabre Mosaic, it advances personalised, offer-and-order-based retailing.
  • Kenya Airways will adopt Sabre Mosaic Offer Optimisation, introducing continuous learning and dynamic pricing capabilities.
  • The move aligns the carrier with standards shaping global aviation, including IATA's New Distribution Capability (NDC).
  • Sabre's open, modular technology allows Kenya Airways to modernise in stages and unlock value incrementally.
  • Customers can expect more personalised and flexible booking, faster airport check-in and improved real-time rebooking during disruptions.
  • Asante Rewards members can also expect an upgraded experience.

Sources and time

Primary source
Sabre
Other sources
0
First source publication
22 Sept 2026, 20:08
Page published
22 Sept 2026, 22:03
Last updated
22 Sept 2026, 20:08
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