Digital Adoption Platforms for Expense Management in Hybrid Work
A SAP Concur blog post argues that hybrid and flexible work, combined with increasingly sophisticated enterprise applications, has made digital adoption platforms (DAPs) a key tool. A DAP is a codeless software addition that simplifies processes within an enterprise application via in-interface guidance and tool tips. The post cites IDC research showing 87% of surveyed line-of-business respondents are automating their own work, and an IDC prediction that by 2025 CIOs investing in DAPs and automated learning technologies will see a 40% productivity increase. It also notes that more than 170 countries operate VAT systems, with regimes such as the UK's Making Tax Digital and the EU's SAF-T evo…
Impact and considerations
For travel and expense managers, DAPs and automated expense tools can shorten reporting cycles, improve data accuracy, and support decentralized purchasing under remote and hybrid work. Rising global VAT complexity also means companies should assess investment in digital tax compliance tools.
Key points
- A digital adoption platform (DAP) is a codeless software addition that, once integrated into an enterprise application, provides in-interface guidance cues and tool tips to prompt best-path actions.
- IDC research shows 87% of surveyed line-of-business respondents are automating their own work, but without automated guidance they risk wasting time or making errors.
- IDC predicts that by 2025 CIOs investing in DAPs and automated learning technologies will see a 40% productivity increase.
- More than 170 countries operate VAT systems, with regimes such as the UK's Making Tax Digital and the EU's SAF-T evolving; France, Poland, India, Norway, and Chile have implemented VAT changes over the past 24 months.
- The post recommends identifying processes needing the greatest support and eliminating friction points so tax and governance mandates are addressed seamlessly and accurately.
Sources and time
- Primary source
- SAP Concur
- Other sources
- 0
- First source publication
- 10 Apr 2023, 20:24
- Page published
- 14 Aug 2026, 08:26
- Last updated
- 10 Apr 2023, 20:24
- Original links
- SAP Concur Blog：Prepare for the Future of Work with Digital Adoption Platforms (opens in a new tab)Primary source · en · Published 10 Apr 2023, 20:24