Concur User Assistant by WalkMe: Boosting Efficiency in Travel and Expense Management
SAP Concur introduces Concur User Assistant by WalkMe, a digital adoption platform that helps employees use expense management solutions more efficiently through on-screen guidance, prompts, and a chatbot. The tool aims to increase user adoption, reduce support requests, and ensure compliance. According to Forrester research, businesses using WalkMe see a 100% increase in training efficiency, a 50% decrease in IT support tickets, and a 35% increase in user confidence.
Impact and considerations
This tool directly impacts travel and expense management by improving employee adoption and compliance, helping businesses optimize costs and increase productivity.
Key points
- Concur User Assistant by WalkMe provides on-screen guidance and a chatbot to help employees resolve issues in real-time.
- The tool increases user adoption and reduces the need for IT support.
- AI provides personalized guidance to optimize the user experience.
- Ensures employees comply with travel and expense policies throughout the expense management process.
- Forrester research shows a 100% increase in training efficiency and a 50% decrease in IT support tickets for businesses using WalkMe.
Sources and time
- Primary source
- SAP Concur
- Other sources
- 0
- First source publication
- 11 Oct 2023, 22:21
- Page published
- 14 Aug 2026, 08:21
- Last updated
- 11 Oct 2023, 22:21
- Original links
- SAP Concur Blog：Your Shortcut to Success with Concur User Assistant by WalkMe (opens in a new tab)Primary source · en · Published 11 Oct 2023, 22:21