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SAP Concur and WalkMe Launch User Assistant to Boost Expense Management Adoption

SAP Concur launched Concur User Assistant by WalkMe, which provides on-screen prompts, visual cues, and a chatbot to guide employees while using the platform. The article says 42% of businesses changed to remote/hybrid work policies to retain or attract talent, and cites a Forrester study reporting a 100% increase in training and onboarding efficiency, a 50% decrease in IT support and helpdesk tickets, and a 35% increase in user confidence.

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Impact and considerations

Digital adoption platforms can reduce T&E system usage barriers and support costs, directly affecting expense management compliance and efficiency in hybrid work environments.

Key points

  • SAP Concur launched Concur User Assistant by WalkMe, providing real-time guidance through on-screen prompts, visual cues, and a chatbot.
  • The article says 42% of businesses changed to remote/hybrid work policies to retain or attract talent, while only 38% of employees think their employers' policies and technologies effectively enable flexible work.
  • It cites a Forrester study reporting a 100% increase in training and onboarding efficiency, a 50% decrease in IT support and helpdesk tickets, a 35% increase in user confidence, and 10% growth in opportunities over three years.
  • A Standard Chartered Bank case shows the bank using WalkMe analytics to identify where users get stuck and continually improve interface design.

Sources and time

Primary source
SAP Concur
Other sources
0
First source publication
11 Oct 2023, 22:21
Page published
14 Aug 2026, 08:21
Last updated
11 Oct 2023, 22:21
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