2023 Trends to Watch in Travel and Expense Management

Key points

• The overarching theme is that companies will continue to invest in digital solutions to achieve goals from savings to program flexibility to sustainability.
• Alexander Bant, chief of research at Gartner Finance Practice, says CFOs are increasingly looking to the long-term benefits of digital investments, including automation, that can permanently reduce the cost of doing business.
• Flexibility is paramount: T&E solutions must bring together numerous travel sources, from third-party aggregators to chosen suppliers to the global distribution system.
• Travel must be purposeful: businesses are taking a harder look at the necessity of trips, asking whether they deliver measurable results, fortify relationships, or are sustainable.
• Integrated reporting is growing: incorporating spending data alongside environmental, governance, and social goals to create a unified, measurable picture of business impact.