Pandemic Year Two and How Companies Have Adapted
SAP Concur reflects on the second year of the pandemic, highlighting how companies rapidly adapted to remote work and disruptions. Serco used Concur Travel to quickly locate and assist employees' return home, while Penn State University leveraged the tool for duty of care. CAF America used Concur Expense to reimburse home office equipment, with 80% of staff submitting claims within two weeks. Companies are rethinking travel and expense management for the new normal.
Impact and considerations
The pandemic accelerated digital transformation in travel and expense management, requiring companies to leverage tools for duty of care and operational resilience.
Key points
- Serco used Concur Travel to quickly locate employees and facilitate return trips on the day of lockdown.
- Penn State University saw more departments voluntarily adopt Concur Travel for duty of care since the pandemic.
- CAF America allocated $1,500 per employee for home office equipment, with 80% of staff submitting claims within two weeks.
- Restarting travel programs requires deeper planning and approval management.
Sources and time
- Primary source
- SAP Concur
- Other sources
- 0
- First source publication
- 29 Jun 2022, 19:47
- Page published
- 15 Aug 2026, 08:17
- Last updated
- 29 Jun 2022, 19:47
- Original links
- SAP Concur Blog：Pandemic Year Two and How Companies Have Adapted (opens in a new tab)Primary source · en · Published 29 Jun 2022, 19:47