SAP Concur Unveils New AI Travel and Expense Capabilities at GBTA 2026

Key points

• The AI-assisted delegates dashboard consolidates approval requests, travel bookings, and expense reports into one workspace; available to early adopters now, general availability planned for Q3 2026, with delegates expecting up to a 25% reduction in hours spent resolving issues.
• The Travel and Expense Approval Management Agent flags high-risk submissions with AI reasoning, spending trends, and approval history; available now for early adopters, general availability planned for Q4 2026.
• Enhanced admin control adds AI-powered benchmarking and policy configuration, letting admins upload policy documents so AI can identify gaps between documented policies and system configurations; general availability planned for Q1 2027.
• AI-assisted corporate card management generates virtual card programs from policy documents and creates approval rules via natural language; planned general availability in Q4 2026 for U.S. Concur Expense customers using virtual cards with American Express and with participating issuers on the Mastercard network.
• The Meeting Planning Agent uses Joule conversations to recommend meetings, flags major events at the selected location and dates to avoid price spikes, and brings Groupize hotel room block proposals into SAP Concur; general availability planned for Q4 2026.
• Leakage reporting from the SAP Concur and Amex GBT strategic alliance combines Concur Travel and Amex GBT data, including offline bookings, for total travel spend visibility; general availability planned by Q1 2027.
• Perks displays supplier offers and loyalty benefits at point of sale; supplier offers generally available in August 2026, with benefits available to early adopters in August 2026.
• Travel disruption management is consolidated into a single in-app experience with notifications, guidance, support, and self-service trip changes; general availability planned by Q1 2027.